The most important features in remote support software

Remote support software, like BeAnywhere, is an absolute must-have for organizations that want to keep competitiveness and increase levels of productivity. Often technicians need to install applications or replace a corrupted or outdated configuration file on the remote client's computer.

If you ask an IT technician about the importance of rebooting a remote computer, certainly that you'll receive a simple reply – it’s an absolutely indispensable activity – for that reason remote support tools are an essential bet for companies. We can highlight the main objective of a reboot, for instance, it permits to bring the computer to a relatively clean state; caches get cleared, memory gets flushed, and it also gives the opportunity to start anew.

In so many cases, if a computer is extremely infected, so it just works in safe-mode. This starting point for the technician can be easily made by rebooting the remote computer into safe-mode and running anti-virus software.

Another feature that remote support tools offer is the possibility to record any action that technicians do through reports tools. This reports recorded the total time spent supporting clients and tasks that were achieved during each session. And then this information can be used for future diagnosis or for clients to know what kind of activities were done.